Customer Care
Exceptional Service, Every Step of the Way
At LeonePaws, exceptional products deserve an exceptional customer experience.
From the moment you place your order to the day it arrives at your door, every detail is handled with care, precision, and dedication. Our commitment extends beyond our products—we are here to provide you with a seamless and enjoyable experience at every stage.
Shipping
Every order is carefully prepared and processed within 1–2 business days.
Estimated delivery is 5–10 business days, depending on your destination.
Once your order has been shipped, you will automatically receive a tracking number by email, allowing you to follow every step of your package’s journey.
Returns
Your satisfaction is important to us.
If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery.
Returned products must be unused, in their original packaging, and in the same condition in which they were received.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking information.
If you need any assistance locating your shipment, our Customer Experience team will be pleased to assist you.
Frequently Asked Questions
Where do you ship?
We proudly ship across North America, with international destinations expanding soon.
How long does shipping take?
Orders are processed within 1–2 business days, with delivery typically taking 5–10 business days.
Can I return my order?
Yes. Eligible products may be returned within 30 days of delivery.
How can I contact LeonePaws?
Our Customer Experience team is available by email and typically responds within 24 hours on business days.
Contact Us
support@leonepaws.com
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Our Promise
✔ Premium Quality
✔ Timeless Elegance
✔ Comfort Without Compromise
✔ Carefully Selected Materials
✔ Exceptional Customer Experience
Thank You
Thank you for choosing LeonePaws.
We are honored to be part of your companion’s journey and remain committed to delivering the elegance, comfort, and quality you both deserve.
LeonePaws
A Legacy of Love & Luxury