Refund Policy
At LeonePaws, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include proof of purchase
Certain items may not be eligible for return due to hygiene or safety reasons.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Exchanges
If your item arrives damaged or defective, we will gladly replace it at no additional cost.
Please contact us within 7 days of delivery and include photos of the issue.
Return Shipping
If the return is due to our error or a defective product, LeonePaws will cover the return shipping costs.
For all other approved returns, the customer is responsible for return shipping costs.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Items marked as Final Sale
Contact Us
If you have any questions regarding returns or refunds, please contact:
LeonePaws Customer Care