Shipping Policy
At LeonePaws, we are committed to delivering every order with the same level of care and excellence that defines our brand.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
During holidays, promotions, or high-demand periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- Canada: 5–10 business days
- United States: 5–10 business days
- International: 7–15 business days
Delivery times are estimates and may vary depending on customs clearance, carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping fees are calculated at checkout based on your location and the items in your order.
From time to time, LeonePaws may offer free shipping promotions.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number so you can monitor your package at any time.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
LeonePaws is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible.
We will work with the shipping carrier to help resolve the issue and provide the best possible solution.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact us:
LeonePaws Customer Care
support@leonepaws.com